Terms of Sale
Terms of sale and refund policy
1. Purchasing products from the wetwallcaddy.nz online store.
1.1 While wetwallcaddy.nz has endeavoured to ensure that the information provided on thewetwallcaddy.nz online store is free from error, we do not warrant its accuracy, adequacy or completeness, and to the extent permitted by law we shall not be responsible or liable for any error in, or omission from, the information provided on the wetwallcaddy.nz online store. We reserve the right to make changes to the information provided on the wetwallcaddy.nz online store at any time and without notice.
1.2 Your placement of an order via the wetwallcaddy.nz online store is an offer to purchase our products and services in accordance with these terms and conditions. We may accept your order by processing your payment and shipping the product, or may, for any reason; decline to accept your order or any part of your order. No order shall be considered to be accepted by us until the product has been dispatched to you. If we decline to accept your order, we will attempt to notify you using the e-mail address you have provided with your order.
1.3 To make a purchase from the wetwallcaddy.nz online store on your own behalf:
- You must be 14 years of age or over, or if you are under 14 years of age, you must have your parent or guardian's consent to make the purchase and enter into the terms and conditions applying to the purchase;
- You must be either purchasing on your own behalf or authorised to purchase on behalf of another person; and
- You must be buying for your own use and not for resale.
1.4 If you are purchasing on behalf of a company, association, partnership or other such entity ("Entity"):
- you must be authorised to agree to these terms and conditions on behalf of the Entity;
- you must be authorised by the Entity to make the purchase;
- delivery of the product(s) ordered must be to the Entity's address as stated;
- you must be authorised to use the Entity's credit card used to make the purchase; and
- references in these terms and conditions to "you" include the Entity (as defined above).
1.5 By purchasing from the wetwallcaddy.nz online store, you warrant that you meet the relevant conditions set out in clauses 1.3 and 1.4 above.
1.6 When making a purchase from the wetwallcaddy.nz online store, you must provide all required information (including your name, contact details, and credit card details) or we may not be able to process your order.
1.7 At our discretion, you may not be able to proceed with any purchase on the wetwallcaddy.nz online store which exceeds our current limits on volume or total value.
1.8 All orders are subject to the availability of products. If for any reason a product is not available, we will endeavour to notify the non-availability on the wetwallcaddy.nz online store.
1.9 Where products or services are listed on the wetwallcaddy.nz online store with an incorrect price or with incorrect information, we reserve the right to cancel your order for those products (regardless of whether you have made payment for that order). Where you have already made payment for an order that is subsequently cancelled by us, we will refund the amount paid by you in relation to that order.
1.10 Although we endeavour to accurately display and describe the products, we do not guarantee any product delivered to you will exactly match the description of any image of that product on the wetwallcaddy.nz online store.
2. Price and payment
2.1 The price payable for products or services ordered by you shall be the price displayed on the wetwallcaddy.nz online store at the time your order is submitted (subject to clause 1.9 above), together with the applicable delivery charges. Unless expressly stated otherwise, all prices displayed on the wetwallcaddy.nz online store are stated and payable in New Zealand dollars and include GST. All international purchases will be charged to your credit card at the exchange rate applicable at the time of purchase.
2.2 Products displayed on the wetwallcaddy.nz online store, and their prices, are subject to change without notice.
3. Delivery & title
3.1 We will endeavour to despatch your order within 1 business day once we have confirmed that we have accepted your order and received all amounts payable for your order. If we are unable to despatch your order within this time frame we will endeavour to contact you and advise you of the expected despatch date. We will endeavour to provide you with email confirmation of despatch within 24 hours of despatch.
3.2 Delivery costs are included in the purchased price.
3.3 Deliveries are made by courier throughout New Zealand on a business day to business day basis. Once your order has been accepted, your order should be delivered the following business day. Although we will endeavour to meet delivery timeframes where possible, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.
3.4 Deliveries are made by air post internationally on a business day to business day basis. Once your order has been accepted, your order should be delivered within 3 to 12 business days. Although we will endeavour to meet delivery timeframes where possible, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.
3.5 Title to, and responsibility for, each Product you order from the wetwallcaddy.nz online store passes to you when the product is delivered to you.
3.6 Where you believe that incorrect products have been delivered, you must contact us with any such claim within 7 days of delivery and you must provide us with a reasonable opportunity to investigate that claim.
4. "Change of mind" guarantee
4.1 "Change of Mind" guarantee entitles you to reimbursement of the purchase price of your products (excluding any delivery charges) if you are not satisfied with them for any reason provided that:
- you call us on the number shown in clause 6.2 to arrange for the return of your products within 7 business days of receiving your purchase. You must return the products, as directed by us and at your cost, within 10 business days;
- you otherwise comply with the terms and conditions relating to the return of products set out in clause 6.
4.2 You will be responsible for paying for any shipping charges required in order to return the products to us under the "Change of Mind" guarantee.
5. Liability and warranties
5.1 We will meet our responsibilities under the Consumer Guarantees Act 1993, subject to clause 5.2 if you are purchasing the product for the purposes of a business. Without limiting our responsibilities to consumers, our warranties, guarantees, and liability to you in connection with your use of the wetwallcaddy.nz online store and your purchase or use of the products are limited and excluded as described in our website terms and conditions.
5.2 If you are purchasing the product for the purposes of a business, you agree that the Consumer Guarantees Act does not apply, and, to the maximum extent permitted by law, our liability to you, or anyone claiming through you, will be limited at all times to the purchase price of the product to which your claim relates.
6.1 You may return a product to us:
- in accordance with our "Change of Mind" guarantee; or
- b. where the product fails to work upon delivery to you as a result of a manufacturing defect or if the Consumer Guarantees Act is otherwise relevant (an "Out Of Box Failure") provided that you have followed all of the manufacturer's installation instructions and recommendations for the configuration and initial use of that product.
6.2 If you wish to return a product to us under clause 6.1, then (without limiting our responsibilities under the Consumer Guarantees Act) you must call us on +64 4 9385382 within 7 business days of receiving the product to arrange for it to be returned.
6.3 If we accept your returns claim for an "Out of Box Failure", we will pay the courier costs of returning the Product to us.
6.4 All products you wish to return to us remain at your risk until they are delivered to Aquatite.
6.5 If your "Out of Box Failure" or "Change of Mind" guarantee claim is denied for any reason (for example, if your product has sustained impact or other damage that we are not responsible for), we will return that product to you without replacement or refund.
Registered name: Aquatite Enterprises Limited
Place of registration: Wellington, New Zealand
- Registered office address:
- C/-Whk Sherwin Chan & Walshe
Level 6 Westfield Tower
45 Knights Road
Registration number: 2165783
Telephone: +64 4 938 5382